Contact: hello@scalelabsai.dev
Write to us about anything: a keepsake that did not come out right, a purchase that did not arrive,
a question about your photos, or a request to delete your data. A person reads every message.
One credit makes one keepsake. Editing it afterwards is free and unlimited: captions, layout,
paper, stamps, cropping and exporting cost nothing, however many times you do them. A new account
starts with a free credit so you can see a real result before paying. Credits come in packs, and
purchased credits do not expire.
No. A credit is held when you start and only spent when a finished result is delivered. If anything
goes wrong the hold is released and the credit returns to your balance. If a balance ever looks
wrong to you, write to us and we will put it right.
Open Settings, then Credits and purchases, and tap Restore purchases. The store is asked what it
knows about your account and anything it confirms is credited once. If that does not work, contact
us with the date of the purchase and we will find it.
The single photo you choose is sent, once, to the AI provider named on the consent screen, and the
copy we upload is deleted within 24 hours. Location and camera data are removed before it leaves
your phone. Nothing you type is ever sent to the model. The full detail is in the
[privacy policy](/legal/privacy).
Settings, then Privacy and your photos, then Delete account. It asks you to confirm who you are and
then removes your account, keepsakes, stamps, collections and credits. Files are purged within 24
hours. Export anything you want to keep first — exporting is free.
Yes, as far as we are able to grant that. See the [terms](/legal/terms) for the honest limits, which
have to do with AI providers' own rules and with how copyright treats AI-generated images.